Most items purchased from industrialretail.in or sellers listed on industrialretail.in are returnable within the return window, except those that are explicitly identified as not returnable
General Returns Policy
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on industrialretail.in.
- If you report an issue we may schedule a technician visit to your location. A resolution will be provided based on the technician’s evaluation report.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
- Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or colour of product ordered or incorrect product ordered.
- Products marked as “non-returnable” on the product detail page cannot be returned.
- Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
- Products may be eligible for replacement only if the same seller has the exact same item in stock.
- If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
- For returnable Products Return window is within 4 Days of receipt of Product at Buyers end.